Step 1:

Call our Toll free number 1 888 7827 012 or 1 888 STAR 012 to speak with our doctors about the medical procedure of interest to you.

Or

Fill out the inquiry form found here: Patient's Application Form. Depending on the option you choose, our doctors will reply to you by email or call you. During this preliminary consultation a doctor will guide you through your entire treatment process and discuss the physicians and hospitals that provide world class healthcare. Be prepared to share your medical records through our password protected folder for a better understanding and evaluation of your current health condition. You will also be required to complete a registration form ( no further information required ) We safeguard your privacy with a password-protected registration form that is accessible only to the personnel you authorize.

Step 2:

Within 24 - 48 hours of your first conversation or submission of your medical records, our health care practitioners will outline a few options best suited for your treatment and draft an estimate of cost.

Step 3:

To help you make the right decision and attain peace of mind, our medical professional consultants can forward your questions and concerns to surgeons abroad. At your request, our consultant can arrange a teleconference that enables you to speak directly with the doctor of your choice (for your comfort, we encourage you to invite your family physician to be a part of this call).

Step 4:

Once you have completed your consultation and have decided on a doctor, we will be glad to coordinate with the hospital for an admission date that is best suited to you.

You are required to fill out the consent form in order to pursue the rest of the necessary travel arrangements.

Step 5:

You must have the proper documentation to travel to India, Thailand or Singapore. Our healthcare consultant will arrange for necessary documents from the hospital to apply for your visa and guide you through the process

Visa requirements:

India - http://india.gov.in/overseas/passport.php

Canadian to India - http://india.gov.in/outerwin.htm?id=http://www.hciottawa.ca or http://www.cgitoronto.ca/VisaServices/VisaServices.htm

Americans to India http://india.gov.in/outerwin.htm?id=http://www.indianembassy.org or http://www.indianembassy.org/

British Passport holders to India http://india.gov.in/outerwin.htm?id=http://www.hcilondon.net

Singapore - http://www.mfa.gov.sg/consular/

Thailand - http://www.mfa.go.th/web/12.php

Step 6:

In cooperation with an extensive network of travel agencies, our health care consultant will help book your flights and hotel accommodation and arrange sightseeing trips. Tickets can be paid by credit or debit card. Tickets will be delivered to you by regular mail or email for electronic tickets.

You are now all set to travel abroad for treatment, When all your documentation is complete, our facilitator will go over a checklist with you to ensure you are prepared to travel abroad. Please remember to bring all your original medical reports.

Step 7:

Upon arriving at your destination you will be greeted by our friendly and capable staff, who will make sure that all your special needs are met. You will be fast-tracked through customs and quickly chauffeured to the hospital. Our staff will assist with the hospital registration process. Patients are advised to make the payment to the hospital. Payments for medical procedures are made directly to the hospitals upon admission. Payments can be made in cash (U.S. dollars or Indian rupees, by bank transfers or through your debit or credit card). Our hospitals accept Visa, Master Card, and American Express.

Please keep in mind that you are not charged extra for our services. We receive support from the hospital.

Tax Benefits

Patients who travel abroad for medical treatment are entitled to a tax write-off on their procedure. Please speak to your accountant to discover how you may qualify.

If you have opted for additional services such as sightseeing, round-the-clock nursing or any of the companion programs, payments must be made with our office representative before the services can be rendered.

At the hospital, you can expect top-notch care and services, including:

  Medication (some exceptions may apply)

  Meals

  Laundry service

  Shuttle service for you and your traveling companion

  Internet-ready suites and rooms

Step 8:

Upon admission your consultant will meet you and discuss the proposed medical procedure in detail and start any initial treatment.

Recovery

You will be given plenty of time to rest after your treatment in order to make a complete recovery. Your Doctor will visit you regularly to check on your general condition and ensure proper healing. Depending on your procedure, a physiotherapy program may be included.

Hospital Discharge

You will be discharged from the hospital as soon as your doctor determines you have healed sufficiently and are ready to travel. Your doctor will provide you with comprehensive notes, including scans, reports and CD's of your procedure. These documents will be given to you. A chauffeur will drive you either to the airport or to a hotel for additional recuperation. All of our resorts and hotels are conveniently located near the hospital. You will be able to relax and rejuvenate in tranquil surroundings. On doctors orders, you may participate in Ayurveda, yoga and meditation.

After Care and Follow-Up

Following your return home, our doctors can speak with your GP or hospital consultant, and provide them with any additional information they need about your procedure. You will also be automatically enrolled in our follow-up program in which our doctors keep in touch with you. If necessary, our health care consultant will coordinate with the treating doctor or arrange for a teleconference for further consultation and guidance.