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- Why should I travel to another country for treatment?
- What kind of care will I receive?
- What risk factors are associated with overseas treatment?
- What does your post treatment program consist of?
- Is full time nursing care available for patients traveling alone?
- How much money will I save?
- What is included in the cost of care?
- How will I know what my treatment will cost? Will there be unexpected expenses?
- Why is health care so much cheaper abroad?
- Is my package refundable?
- Can you help us choose a foreign hospital and doctor?
- I can't find the procedure I need on your website. Does that mean it is not available through your program?
- What types of patients benefit most from the system?
- How safe are these destinations?
- What Documents do I need to travel abroad?
- Will the trip be excessively long or inconvenient to plan?
- Do the medical and tourism professionals speak English?
- Can I take a companion with me?
Why should I travel to another country for treatment?
Medical procedures and surgeries abroad could save you 60% to 80% of the cost of a similar procedure in your native country. It is a realistic alternative for patients looking for quality treatment that is affordable. Depending on the treatment and recovery patients can also enjoy a relaxing vacation
What kind of care will I receive?
With our international reputation at stake, patients can be sure of having only the best doctors working on their case. Many of our associate institutions have been JCI certified or are in the process of achieving this certification. Our affiliate doctors are often internationally trained and some are U.S.- or UK-board certified. Several of our associates have partnered with a leading U.S. health care institution such as John Hopkins Hospital and Health System and Harvard Medical International.
What risk factors are associated with overseas treatment?
By working with only the finest institutions and doctors, we strive to ensure that the level of risk is no greater than what you face in the home country. Nevertheless, it is important for patients to do their own research based on the options that we present in order to make an informed decision.
What does your post treatment program consist of?
Once your doctor is certain that you have sufficiently recovered, you will be discharged with electronic medical records (EMRs). Once you are home, our doctor can speak with your GP or hospital consultant, and provide them with any additional information they need about your procedure. You will also be automatically enrolled in our follow-up program.
Is full time nursing care available for patients traveling alone?
Though we recommend patients travel with companion, we have 24/7 nursing assistance for those who plan to travel alone. These qualified nurses can communicate in English.
How much money will I save?
You can save up to 80% on your procedure. Your savings will depend on various factors, including the cost of the same surgery in the home country and the extent of health insurance coverage. We will provide you with an estimate of costs abroad including medical, travel and lodging for your consideration.
What is included in the cost of care?
The cost of the medical procedure quoted by Star Hospitals includes transportation, case management, the procedure itself, medicines, hospitalization, and all expenses associated with onsite follow-up care. The costs of tourism and optional services are not included, but Star Hospitals can help patients make such travel arrangements.
How will I know what my treatment will cost? Will there be unexpected expenses?
Based on your conversation with our office you will receive up to three or more quotes to compare. The estimate is based the cost of the procedure, the physician's fees, meals, and the cost of the hospital room. Additional procedures will not be covered in the same estimate. You will always be informed in advance about unexpected costs such as medication. You will not have any unexpected charges unless an extra service or treatment is being given.
Why is health care so much cheaper abroad?
The insurance paid by doctors overseas is very low compared to the medical malpractice premiums paid by Western physicians. Plus, healthcare expenses are relative to the local cost of living; the fees and salaries of healthcare support workers in Asia are substantially lower than their counterparts in the West. In countries where the dollar commands very high buying power, physicians, hospitals and medications are easily affordable.
Is my package refundable?
We do not receive money from our patients. You are advised to pay the hospital directly upon arrival. If you are not happy with the hospital prior to admission we will be glad to work with you to identify a more suitable one. If you have paid for additional services, Star Hospitals will refund most of your money before you receive any service. Customer satisfaction is our highest priority; that is the reason we offer refunds and it is the source of our confidence in our services and overseas partners.
Can you help us choose a foreign hospital and doctor?
In order for patients to make an informed choice we provide all possible information on each hospital, its medical procedures, surgeons and doctors. Information about our partner hospitals can be found by clicking on the following links (India, Singapore, Thailand) Star Hospitals will facilitate the initial consultation. All reports and tests will be e-mailed to the doctor for opinion and videoconference.
I can't find the procedure I need on your website. Does that mean it is not available through your program?
No. Our specialty hospitals perform a myriad of medical procedures. However, if our website does not include the procedure you are looking for, please contact us for assistance.
What types of patients benefit most from the system?
Any patient seeking affordable, high quality medical care can benefit from Star Hospitals' service.
Patients who benefit most from our services are
- Uninsured and under insured individuals facing staggering medical bills for serious procedures.
- Individuals willing to take personal accountability for their healthcare decisions and make the best choice from a broader range of resources.
- Patients with chronic pain or disability who have been placed on a lengthy waiting list such as Canada and the UK.
How safe are these destinations?
Our well-informed and highly-trained English-speaking staff will meet you at the airport. This dedicated staff will be on call 24/7 for your assistance. We will provide you with all information about the destination before you leave.
What Documents do I need to travel abroad?
- A passport (valid for at least six months)
- A visa. Our travel professionals can help you attain one.
- Airline ticket. An air travel professional can help you secure a competitive airfare and ensure a ticket is sent to you.
Will the trip be excessively long or inconvenient to plan?
The airplane journey can be long, but the thought of a speedy recovery and leading a normal life are major motivating factors in arranging overseas medical procedures. In order to make your travel comfortable we have designed attractive stopover options in any of the European destinations or in Dubai. Star Hospitals' in-house travel consultants will help you make your trip as convenient and as comfortable as possible.
Do the medical and tourism professionals speak English?
All our patients are cared for by English-speaking doctors,hospital personnel and tourism professionals. Our dedicated staff is on call 24/7 for any assistance.
Can I take a companion with me?
We encourage patients to have a relative or loved one accompany them on their trip and remain with them for the duration of their treatment and recuperation. Star Hospitals can help you arrange accommodations, meals, and transportation for both you and your companion(s). We have an extensive companion program that enables the companion to help the patient and enjoy a wellness program to rejuvenate his or her body, mind and soul.